What personal data we collect, why we collect it, and what we do with it
Iceland Tours collects all personal data directly from you, through our website and our communication with you (email, chat, or phone calls).
The data collected is used to process the sale, fulfill your order, and provide you with the service you expect. We may need to process a variety of personal data such as:
- Name, ID number, address, phone number and nationality
- Travel period
- Health and religion information
- Purpose of the trip
- Combination of the travel group
- Credit card details
All credit card transactions on Icelandtours.is are always verified and safeguarded. All credit card information is encrypted, making the purchasing process secure.
Customer contact information is used to contact the customer when necessary. In addition, personal data may be used on the ground of our legitimate interests, e.g., to send out customer surveys or for other types of direct marketing.
For subscribing to our newsletter, we need your name and e-mail address. The information gathered will be used only for company products, or other information we consider to be of interest to you. The newsletters are sent no more than once a month and you can opt-out at any time.
Financial information is used to invoice the customer for products and services.When we are legally obliged to disclose data, we will do so. Iceland Tours retains and uses your personal data to provide you with the best service and to keep you informed of special offers that we think will interest you. We may use the data to process any transactions you authorize with us and for internal administration and analysis. We will not sell, rent, or trade your data to third parties for marketing purposes without your express consent.
Iceland Tours may need to disclose your personal data to third parties, such as guides, contractors, consultants, and other suppliers in relation with your reservation with us.
Iceland Tours collects non-personally identifiable information, such as the number of times various pages within our website are contacted, the number assigned to your computer, and the type of browser you use, for the purposes of monitoring, analyzing, and improving our information programs.
We may use the information gathered to identify the most popular pages and other areas on our website to evaluate the effectiveness of our promotional activities. We also use this information to perform statistical analyses of collective characteristics and behavior, so we can measure overall visitor demographics and interests regarding our website
How long we keep your personal data
Iceland Tours keeps your personal data only for as long as it is necessary based on the purpose for which it was originally collected.
- Booking information: 7 years from date of travel
- Payment information: 7 years from date of travel
- Service surveys: 2 years
- Newsletter: 7 years
Protect and secure your credit card information
You can relax when making a booking through www.icelandtours.is. All financial information is always verified and safeguarded. All credit card information is encrypted and protected by Rapid SSL, making the purchasing process secure.
Your rights regarding the company’s processing
You are entitled to request access to the personal data we process on you. Under certain circumstances, you may have the right to request that we erase or amend your personal data.
Within Iceland Tours, the Quality department is responsible for the enforcement of this data protection policy. Below you can find the contact information:
The company’s contact information:
Iceland Tours reserves the right to review this policy in accordance with changes to applicable legislation or regulations or in relation to changes in the company’s processing of personal data.
How can we help?
Let’s get you the assistance you need. Here we’ve gathered some useful info on the topics people ask about most.
How to book
Customization, when to book, what’s included, payment options
Accommodation categories, room sizes, traveling with kids
Vehicle types, insurance, eligibility, driving in winter
General conditions, Book with Confidence, Best Price Guarantee
Facts about Iceland, weather, food, nature, culture
About Iceland Tours
What we offer, who we are, working for us