Frequently Asked Questions

1. Information about COVID-19 and travelling to Iceland

Travelling to Iceland – Questions & Answers

On June 5th the Icelandic Directorate of Health announced new information for travellers to Iceland.
As of 15 June, travellers can opt for a COVID-19 test upon arrival, as an alternative to 14 day
quarantine. Here you find a summary of some important questions and answers regarding these


Do I have to take a COVID-19 test when travelling to Iceland?
From 15 June 2020 passengers can opt for a COVID-19 test upon arrival, as an alternative to


What actions do I have to take before arriving in Iceland?
Passengers are required to fill out a pre-registration form (on before departure to
Iceland, which requires passengers to provide their personal details and contact information,
flight information, travel dates and address(es) during their stay in Iceland.


When do I have to decide if I take the COVID-19 test or not?
Passengers can choose to be tested by a PCR-test for COVID-19 on arrival or self-quarantine
for two weeks. Children born in 2005 or later are exempt from these measures, as well as those
who have stayed outside of high-risk areas for 14 days prior to arrival.


Do I have to pay for the test?
From the 1 July passengers will be charged ISK 11 000 for a single test.
BUT Iceland Tours will fully refund the cost.


Do I have to download a tracing-app?
Passengers are encouraged to download and use the COVID-19 app Rakning C-19. The app
contains important information on COVID-19 and how to contact the health care service in
Iceland. Downloading the app is encouraged but not mandatory.


What happens after the test?
Following the test, passengers can travel onward to their registered address (provided in their
reregistration form). Passengers do not need to self-quarantine until they receive their test
results, but should take preventive measures to protect themselves and others from infection.


2. Can I meet Iceland Tour´s team in Iceland?

Of course you can! We will be happy to welcome you in our office in Skógarhlíð 18, 105 Reykjavík! Our office is situated just below “The Pearl”, a water storage building with a viewing platform and a very nice restaurant. Our office times are from 09:00-17:00, Monday-Friday.


3. Driving in Iceland

Road conditions in Iceland can vary greatly. The “circle road” (road nr. 1) goes all around the island and is nearly asphalted all the way. Smaller roads are often very narrow, steep gravel roads with potholes and sharp bends. The two main F roads crossing the highland and inner highland roads are unpaved tracks. We highly recommend renting a 4 WD if you want to reach these areas. Highland tracks are usually closed until the end of June or beginning of July. Before driving into the highland areas it is necessary to check road and weather conditions, by phoning 1777 or visiting

The speed limit in built up areas is 50 km/h, on roads outside built up areas 90 km/h and on gravel roads 80 km/h. In Iceland you have to drive with daytime running lights all around the clock.


4. Travel Documents

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as you will need to show them for all services during your visit to Iceland.


5. Are the flights included in the package?

We believe that in times of low cost flights and due to a higher flexibility, it is best for you to book your flight apart from the package with us. Therefore we do not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of the airlines’ miles or frequent flyer programs. We recommend that you contact the airlines directly for information about flights and bookings. Nevertheless, we are prepared to help you with the airlines that you can check out, depending on your country.


6. Daylight in Iceland

The following time table gives you an approximate idea of the daylight in Iceland, please note that the time is taken in the beginning of the month and therefore changes on from the middle of a month already considerably towards the time of the following month:

Jan. 10:00-17:00

Feb. 09:00-18:00

March 08:00-19:30

April 06:00-21:00

May 04:00-23:00

June and July 24 hr daylight

Aug. 03:00-00:00

Sept. 05:00-21:30

Oct. 07:00-08:00

Nov. 08:30-18:00

Dec. 09:30-17:00


7. What kind of electrical outlet do you use in Iceland?

In Iceland are Euro plugs / Schuko plugs with two round prongs with 220 volts in use. Swiss citizens will need an adaptor from three to two prongs. Also Americans and UK citizens will need an adaptor.


8. Do I need a valid passport to travel to Iceland?

Yes indeed, you need a valid identity card or passport to enter Iceland. For further information, visit

You might need a visa, depending on which country you are citizen in. You can check with the following link, if you need a visa. Members of the countries mentioned in the link, do need a visa:


9. Can I use my mobile phone in Iceland?

Iceland has as operators Iceland Telecom and Vodafone, covering most of the country including the highland. You can buy a SIM card for pre-paid GSM/GPRS services and fill up your card at any petrol station around the country. Iceland’s mobile phone system operates on the 900/1800 MHz frequencies. Some phones from North America (and parts of South America) operating on the 850/1900 MHz frequencies may not work on this system.


10. Can I return the rental car in other location?

If you pick up your car at the airport in Keflavík, you can also return it downtown Reykjavík without an extra charge. We can book a transfer to the airport with pick up at your hotel in Reykjavík for an extra supplement. You can also pick the car up in Reykjavík and return it at the airport with an extra cost of 5000 ISK


11. Do I need to add extra car rental day to the package?

All rates are based on a rental period of 24 consecutive hours. If a rental exceeds the 24 hour period an extra day will be charged.

In order to avoid paying an extra rental day (or days) the time of pick-up and drop-off need to match.


12. I need to add extra nights to the package

You can book your package regularly on our internet page and request an extra night in the special request part. We will take care of everything.


13. When should I book?

All travel arrangements should be booked at least within two business days (48 hours) in advance. For packages we strongly recommend you book with a few weeks notice. For Group Tours we recommend you book with a few months’ notice. reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).

Our offices are open from Monday to Friday, from 09.00 to 17.00, except on bank holidays. In case of emergencies, we offer our customers a 24-hour emergency phone number during their stay.


14. Can I cancel my booking?

Applied cancellation fees differ between packages (including accommodation and/or car rental) and day tours.

Cancellation of packages:
For cancellations received up to 30 calendar days before the scheduled departure, a 20% cancellation fee will be charged.
For cancellations received 15 -29 calendar days before the scheduled departure date a 60% cancellation fee will be charged.
For cancellations received 7 -14 calendar days before the scheduled departure date a 80% cancellation fee will be charged.
For cancellations received within 7 calendar days before the scheduled departure date a 100% cancellation fee will be charged.


15. How do I pay for my bookings?

We charge and refund all payments in Euros. You can see the official exchange rate here. We accept all major credit cards.

Please note that all online bookings require payment of 20% of the total package price at the time of the booking. If the total price is less than 800 EUR or booking occurs less than 30 days before your arrival date full payment is required. You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

You can only make online reservations with a credit card, if you prefer to pay for your booking with a bank transfer, please contact us and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.


16. How does the booking process work?

Once you have submitted your booking and personal details through, you will receive a confirmation and pro-forma invoice of your booking via e-mail. Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as you will need to show them for all services during your visit to Iceland.

Please note: If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. If you do not accept the alternative or Iceland Tours is not able to offer you an alternative, you are entitled to a full refund.


17. How do I contact Iceland Tours?

Iceland Tours aims to answer all e-mails within one business day (24 hours). Click here to contact Iceland Tours. Our office is located at Skógarhlíð 18, 105 Reykjavík, Iceland.


18. About Iceland Tours

Iceland Tours is a brand of Terra Nova, a leading incoming tour operator in Iceland building on over 40 years of valuable experience in the travel market. Our registered head office is at Skógarhlíð 18, 105 Reykjavík, Iceland.