Frequently Asked Questions

1. Information about COVID-19 and travelling to Iceland

Travelling to Iceland

The Icelandic Directorate of Health announced new information for travellers to Iceland.

From 18 March, all passengers who can present a valid full vaccination certificate with an approved vaccine against COVID-19 are allowed to enter Iceland without needing to quarantine or undergo border screening for Covid-19.

Those who are able to submit proof of a prior COVID-19 infection with a PCR test or an antibody test issued by an EEA/EFTA country are also exempt from border screening and quarantine rules.

You will find a summary of some important questions and answers regarding Covid-19 and travelling to Iceland here: Covid-19 information page.

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2. Can I meet Iceland Tour´s team in Iceland?

Of course you can! We will be happy to welcome you in our office in Bíldshöfði 20, 110 Reykjavík.
Our office hours are from 09:00-17:00, Monday-Friday.

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3. Driving in Iceland

Road conditions in Iceland can vary greatly. The “circle road” (road nr. 1) goes all around the island and is nearly asphalted all the way. Smaller roads are often very narrow, steep gravel roads with potholes and sharp bends. The two main F roads crossing the highland and inner highland roads are unpaved tracks. We highly recommend renting a 4 WD if you want to reach these areas. Highland tracks are usually closed until the end of June or beginning of July. Before driving into the highland areas it is necessary to check road and weather conditions, by phoning 1777 or visiting www.road.is.

The speed limit in built up areas is 50 km/h, on roads outside built up areas 90 km/h and on gravel roads 80 km/h. In Iceland you have to drive with daytime running lights all around the clock.

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4. Travel Documents

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as you will need to show them for all services during your visit to Iceland.

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5. Are the flights included in the package?

We believe that in times of low cost flights and due to a higher flexibility, it is best for you to book your flight apart from the package with us. Therefore we do not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of the airlines’ miles or frequent flyer programs. We recommend that you contact the airlines directly for information about flights and bookings. Nevertheless, we are prepared to help you with the airlines that you can check out, depending on your country.

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6. Daylight in Iceland

The following time table gives you an approximate idea of the daylight in Iceland, please note that the time is taken in the beginning of the month and therefore changes on from the middle of a month already considerably towards the time of the following month:

Jan. 11:00-15:40

Feb. 09:50-17:30

March 08:20-19:00

April 06:40-20:20

May 04:40-22:10

June and July 24 hr daylight

Aug. 04:50-22:10

Sept. 06:20-20:30

Oct. 07:00-19:00

Nov. 09:20-17:00

Dec. 10:50-15:40

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7. What kind of electrical outlet do you use in Iceland?

In Iceland are Euro plugs / Schuko plugs with two round prongs with 220 volts in use. Swiss citizens will need an adaptor from three to two prongs. Also Americans and UK citizens will need an adaptor.

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8. Do I need a valid passport to travel to Iceland?

Yes indeed, you need a valid identity card or passport to enter Iceland. For further information,
visit The Directorate of Immigration

You might need a visa, depending on which country you are a citizen in. You can check with the following link, if you need a visa. Members of the countries mentioned in the link, do need a visa:

 

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9. Can I use my mobile phone in Iceland?

Iceland has as operators Iceland Telecom and Vodafone, covering most of the country including the highland. You can buy a SIM card for pre-paid GSM/GPRS services and fill up your card at any petrol station around the country. Iceland’s mobile phone system operates on the 900/1800 MHz frequencies. Some phones from North America (and parts of South America) operating on the 850/1900 MHz frequencies may not work on this system.

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10. Can I return the rental car in other location?

One-way rental from the airport to a Reykjavik City/countryside location or vice versa is available for an extra charge between 5000ISK – 9900ISK depending on location.

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11. Do I need to add extra car rental day to the package?

All rates are based on a rental period of 24 consecutive hours. If a rental exceeds the 24 hour period an extra day will be charged.

In order to avoid paying an extra rental day (or days) the time of pick-up and drop-off need to match.

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12. I need to add extra nights to the package

You can book your package regularly on our internet page and request an extra night in the special request part. We will take care of everything.

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13. When should I book?

All travel arrangements should be booked at least within 7 days in advance. For packages we strongly recommend you book with a few weeks notice. For Group Tours we recommend you book with a few months’ notice.

Iceland Tours reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).

Our office is open from Monday to Friday, from 09.00 to 17.00, except on bank holidays. In case of emergencies, we offer our customers a 24-hour emergency phone number during their stay.

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14. Can I cancel my booking?

Book with confidence: New flexible terms and conditions

We welcome our guests to visit Iceland and we would like you to be able to book your travels with confidence. In light of the Covid-19 outbreak we have temporarily reviewed our cancellation policy.
With our new terms, you will never lose your money. You can cancel, or reschedule your tour without any changing fees.

These terms apply to all our holiday packages (for 9 persons or less) for arrivals between September 1 and running throughout 2021 and they include:

• Risk-free booking
• Free Covid-19 test

RISK-FREE BOOKING
You can rebook your tour without any changing fees. Or cancel your tour and receive a 100% refund.

The new terms provide the following assurances*:
– Option to change your travel dates up to 72 hours prior to arrival date with no change fees.
– Option to cancel your tour up to 72 hours prior to arrival date and receive a full refund.
– Option to cancel your tour with less than 72 hours prior to arrival date and receive an 80% refund with the remaining 20% held as credit for a future trip**.

*These above terms apply if the Coronavirus outbreak directly impacts your travel. Otherwise, general cancellation terms apply, see below.

** Travel credit can be used by you, your friends or family members as a payment toward a new reservation with us.

 

General Cancellation terms

Applied cancellation fees differ between packages (including accommodation and/or car rental) and day tours.

Cancellation of packages

  • For cancellations received up to 30 calendar days before the scheduled departure, no cancellation fee will be charged or rebooking free of charge.
  • For cancellations received 15 -29 calendar days before the scheduled departure date a 20% cancellation fee will be charged or rebooking free of charge.
  • For cancellations received 72 hours -14 calendar days before the scheduled departure date a 40% cancellation fee will be charged or rebooking free of charge.
  • For cancellations received within 72 hours before the scheduled departure date a 50% cancellation fee will be charged or rebooking free of charge.

Cancellation of day-tours

  • For cancellations received at least 7 calendar days before the scheduled departure, there is no cancellation fee.
  • For cancellations received 3-6 calendar days before the scheduled departure a 50% cancellation fee will be charged.
  • For cancellations received within 2 calendar days before the scheduled departure a 100% cancellation fee will be charged.
  • If you need to make a change to your holiday arrangement you must send us a notification via email at least 4 weeks before departure. For changes, we charge up to 50 EUR per person.
  • Some suppliers frequently charge fees for changes; if this occurs, the extra fee will be added to your total.
  • Please notice that changes may not be possible within 3 weeks before departure.
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15. How do I pay for my bookings?

We charge and refund all payments in Euros. You can see the official exchange rate here. We accept all major credit cards.

Please note that all online bookings require payment of 5% of the total package price at the time of the booking. If you book with less than 30 days before your arrival date full payment is required. You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

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16. How does the booking process work?

Once you have submitted your booking and personal details through www.icelandtours.is, you will receive a confirmation and pro-forma invoice of your booking via e-mail. Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as you will need to show them for all services during your visit to Iceland.

Please note: If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. If you do not accept the alternative or Iceland Tours is not able to offer you an alternative, you are entitled to a full refund.

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17. How do I contact Iceland Tours?

Iceland Tours aims to answer all e-mails within one business day (24 hours). Contact Iceland Tours directly via email. Our office is located at Bíldshöfði 20, 110 Reykjavík, Iceland.

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18. About Iceland Tours

Iceland Tours is a brand of Terra Nova, a leading incoming tour operator in Iceland building on over 40 years of valuable experience in the travel market. Our registered head office is at Bíldshöfði 20, 110 Reykjavík, Iceland.

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