FAQ
1. About Iceland Tours
Iceland Tours is a part of the
Primera Travel Group in Scandinavia. Our registered head office is
at Skógarhlíð 18, 105 Reykjavík, Iceland.
Iceland Tours is a leading incoming tour operator in Iceland
building on over 35 years of valuable experience in the travel
market. Primera Travel Group operates travel agencies and tour
operating companies in Sweden, Norway, Denmark, Finland and
Iceland.
2. How does the booking process work?
Once you have submitted your
booking and personal details through www.icelandtours.is, you will receive a confirmation
and pro-forma invoice of your booking via e-mail. Most of the
bookings are confirmed instantly; however, packages that include
overnight accommodation and car rental may take a bit longer.
The travel documents will be
delivered to you once the full payment has been received. You will
receive your travel documents: e-tickets, vouchers and itinerary
via email. Please print out these documents, as you will need to
show them for all services during your visit to Iceland.
Please note: If by any chance our
travel consultant is unable to obtain confirmation (if car rental/
or accommodation is not available) an alternative will be offered.
If you do not accept the alternative or Iceland Tours is not able
to offer you an alternative, you are entitled to a full refund.
3. How do I pay for my bookings?
We charge and refund all payments
in Euros. You can see the official exchange rate here. We accept all major credit
cards.
Please note that all online
bookings require payment of 20% of the total package price at the
time of the booking. If the total price is less than 800 EUR or
booking occurs less than 30 days before your arrival date full
payment is required. You will be informed by e-mail when you need
to pay the balance of your booking which is 30 days before your
departure date.
You can only make online reservations with a credit card, if you
prefer to pay for your booking with a bank transfer, please contact
us here and send us all the information
regarding the booking, name of the tour, type of car, accommodation
and arrival date.
4. Can I cancel my booking?
Applied cancellation fees differ
between packages (including accommodation and/or car rental) and
day tours.
Cancellation of packages
Please note that a cancellation fee
of 100 EUR per person is always charged, when cancelling a package
booking.
For more information about cancellation terms, please check our terms and conditions.
5. When should I book?
All travel arrangements should be
booked at least within two business days (48 hours) in advance. For
packages we strongly recommend you book with a few weeks notice.
For Group Tours we recommend you book with a few months'
notice.
IcelandTours.com reserves the right to cancel bookings when
services are not available (e.g. when a car rental is not
available, when accommodation is unavailable, etc.).
6. How do I contact Iceland Tours?
Iceland Tours aims to answer all
e-mails within one business day (24 hours). Click here to contact us. Our office is
located at Skógarhlíð 18, 105 Reykjavík, Iceland.
Our offices are open from Monday to
Friday, from 09.00 to 17.00, except on bank holidays. In case of
emergencies, we offer our customers a 24-hour emergency phone
number during their stay.